Returns & Refunds
Correction Protocol
Last Update: January 01, 2026
In an on-demand system, every return is a burden on the planet. We do not stock inventory – we produce for you. Think before you order. Use the size charts. Avoid unnecessary transit.
System Error / Defects
If your armor arrives damaged or defective (printing errors, material flaws), the correction protocol applies. Contact us within 14 days of receipt.
Email: returns@naturaumbra.com
- Order number
- Photos of the defect
- Brief description of the issue
We will arrange for a replacement or refund immediately after verification.
Conscious Revocation
Even though every piece is custom-made for you, we accept returns for change of mind or incorrect sizing within 14 days.
Condition: The product must be unworn, unwashed, and in its original condition. Return shipping costs are borne by the buyer. We ask you to use this right responsibly to support the on-demand philosophy.
Return Coordinates
Only send returns to this address. Important: Contact us first if your delivery note shows a different address (production partner).
Natura Umbra – Adam Danieluk
Wocklum 4
58802 Balve
Germany
Shipments to packing stations are only possible via DHL and by prior arrangement.
Refund Cycle
Refunds are processed within 14 days of receipt and inspection of the goods. The credit will be issued to your original payment method.